General Inquiries

For questions about the Afehe platform, account matters, billing, or partnerships, contact our support team directly at [email protected]. We monitor inquiries during business hours and respond in accordance with our published timelines.

Developer Submissions

Afehe welcomes developer submissions for apps, integrations, SDKs, and partner programs. To help us assess alignment and feasibility, please provide the details below. Submissions are reviewed during standard business hours, and you will receive an acknowledgement within our published response timelines.

Response Times

We maintain a clear, predictable process for all inquiries and submissions. The timelines below reflect our commitment to timely and informative feedback:

• General inquiries: Acknowledgement within 1 business day; a detailed response within 1–2 business days.
• Escalations: If a matter requires senior review, you will receive a status update within 2–3 business days.
• Developer submissions: Acknowledgement within 1 business day; substantive review and decision typically within 3–5 business days.

Note: During periods of high demand or complexity, responses may require additional time. We will keep you informed of any delays.